Linea She: Frequently Asked Questions
PAYMENTS
What payment methods do you accept?
We accept all major credit and debit cards. Additional options include Afterpay, Apple Pay, and Shop Pay. PayPal is also available for customers. Please note that we can only accept one payment method per transaction.
Do you offer gift cards?
Yes. Linea She gift cards can be applied to any purchase during checkout and do not expire.
Can I split my payment between different methods?
No, we are only able to accept a single payment method per transaction.
Will tax be applied to my order?
Sales tax will be calculated based on applicable state regulations and displayed in your Order Summary during checkout.
How do I apply a promotional or gift card code?
At checkout, simply enter your code in the designated field in the upper right corner and click “apply.”
What is preorder, and how does it work?
We offer preorders for select new styles not yet in stock. Payment is collected when you place the order. If your order contains both in-stock and preorder items, the in-stock items will ship immediately, and the preorder items will ship once they become available.
Product pages will display “Ship By” information for preorder items. Please note that preorders are currently available for customers located in the US.
Can I modify my order after placing it?
We are unable to update or edit orders once they have been placed. If an order has already been processed, cancellation or adjustment requests cannot be granted.
SHIPPING
How do I cancel my order?
We are unable to cancel orders once they have been submitted. Please review your cart and shipping information carefully before completing your purchase. If your order has been processed, you may follow our return process after receiving the items.
Do you offer international shipping?
Yes, we ship internationally. To view shipping fees, add items to your shopping bag and proceed to checkout to enter your postal code and region for a quote.
How do I track my order?
A shipping confirmation email containing your tracking number will be sent to you once your order is on its way.
Do you ship to P.O. boxes or freight forwarders?
No, we are unable to ship to P.O. boxes or freight forwarder addresses.
RETURNS
How do I request a return?
You can initiate a domestic return through our online portal. You will need your order number and email address to proceed. Once completed, you will receive a printable return label via email.
Please note that returns must be postmarked within 7 days of receiving your return authorization email.
What is the return policy for international orders?
At this time, we do not provide pre-paid return labels for international orders. Customers are responsible for sending their pre-paid and insured return package. Please email us with your tracking number so we can monitor your return.
How long do I have to return an item?
We gladly accept returns on all items (except those marked “Final Sale”) within 21 days of delivery. You then have 7 days from the time you request your return to ship it back to us.
Are returns free?
A standard restocking fee applies to all domestic returns.
If you wish to exchange an item for another size or color, we recommend returning the original item within the return window and placing a new order for the desired item.
Do you offer price adjustments?
We do not offer price adjustments on purchases.
When will I receive my refund?
Refunds are typically processed within 10-12 business days after we receive your returned item. Please retain your return tracking number for reference.
FIT
Do you have physical stores where I can try items on?
We are an online retailer and do not have physical store locations at this time.
How do I determine my best fit?
Each product page features a detailed size guide. Many pages also include specific fit notes. If you have further questions, our customer service team is happy to help. We try on every product each season and can offer personalized sizing advice.
Is footwear available in multiple widths?
All our shoe styles are offered in one standard width (B/Medium). Please contact us if you have specific questions about fit.
How do I find my best fit for apparel?
All our Ready-To-Wear styles have detailed garment measurements and a “How to Measure” guide on their respective product pages.
EMBROIDERY
What products can be embroidered?
Currently, embroidery is available exclusively on our Dina Tote. Your chosen text will be placed on the top right corner of the front of the tote. Please see the product page for images of the embroidery placement.
Can I return or exchange an embroidered product?
No. All embroidered products are considered final sale and cannot be returned or exchanged. We are also unable to make changes to the embroidery details once an order is submitted. Please double-check the spelling and text before finalizing your purchase.
How long does an embroidery order take?
Please allow 3-4 weeks for your embroidered tote to be completed and shipped to the address provided at checkout. Note that we cannot modify the shipping address or order details once the order is placed.
Do you offer international shipping for embroidery orders?
No. The embroidery service is only available for domestic orders.
OTHER
Do you recommend special care for Linea She items?
For specific care instructions, please refer to the notes provided on each product page. If you need advice for a specific item, please contact our customer service team.
There is a waitlist for my size. Is this item out of stock?
Our site inventory is updated in real-time. We rarely restock sold-out items, but if you join a waitlist, we will notify you if the item is returned or if additional inventory becomes available.
Why are some items marked “Final Sale”?
Items discounted beyond a certain point are marked “Final Sale” and are not eligible for return or exchange.
How do I reset my account password?
Click “Forgot your Password?” on the login page. You will be directed to our password portal to request a reset. If you encounter any issues, please contact our customer service team for assistance.
Why should I create an account?
You may check out as a guest. However, creating an account speeds up future checkout and allows you to easily view your order history and initiate returns.